To make long story short, I should say phone calls are pushy, and inappropriate in most cases.
Giving a chance for thinking
People are different. Some people are completely fine to say “No” to some requests, while there are some people who can not simply provide their real answer immediately. Phone calls are a real-time contact channel, so if you are going to ask for something, ask non-urgent questions, or ask for any confirmation, phone calls should be the last option unless you are intended to bother the other person. Hearing problems, language and cultural differences, issues with stress, thinking in real-time, and many other factors should be considered.
By sending an email or choosing any other type of non-real-time contact channel, you are giving the choice to the other person to think about it, understand it and reply to it with full confidence. You can not determine a question how important is for the other person. In fact, the other person need some time to know the question is or is not important.
Phone calls are technically problematic when we think what communication means. Phone calls are not made to be used in most cases those we are thinking they are normal usages. In fact, in the past they were completely fine, however when emails and texts are currently accessible for everyone, in all places, the situation has changed a lot.
It is not acceptable to heating up your home by burning woods in an apartment, when it has a central heating system without any side-effect for others. So, when you can send an email that brings convenience for both parties, why you should make a pushy call?
Phone calls are pushy. You decide to make the call just because it is a perfect time for you, while you have absolutely no idea about the situation of the call receiver. The other person can not simply reject your call for thousands of reasons. So, he has to answer the call while he is not feeling good about it.
We are working hard and our tasks are going to be more complex day by day. A ringing phone is a nightmare for many people who are trying to focus on their task. Unfortunately, we are unable to shutdown our phones due to some important and unpredictable calls those are coming from some specific people or the bank. So, the only hope is that people decide to stop making non-urgent calls.
To clarify, businesses are not running by robots. People are answering your calls, they are human. Let’s send email instead of making calls whenever it’s possible.
It’s 2016. Stop calls.